Contact

Direct line, no ticket queue.

One developer reads every message. Replies usually land within one business day — same day for billing and refund questions.

Where to write

• Support, install help, account questions: support@timebaq.app
• Feature ideas, platforms you wish we supported: feedback@timebaq.app
• Billing, refunds, chargebacks: support@timebaq.app — please include the email address used at signup so we can find the charge.

How fast you’ll hear back

Within one business day for support and feature email. Within the same business day for billing or refund questions — we don’t leave money concerns sitting overnight.

First replies are sometimes triaged by an AI assistant trained on the product’s help docs — useful for the common questions (install help, license recovery, refund process). Anything substantive, anything billing-sensitive, and anything the assistant flags as out-of-scope routes to a human (the developer) before sending. You’ll always be able to tell: assistant replies are short and templated; human replies are not.

Refunds and disputes

We offer a 14-day no-questions-asked refund on your most recent charge (one refund per customer per 12 months). The full policy is on the refund policy page. Email support before opening a chargeback — we almost always say yes, and chargebacks cost both of us money.

Press, partnerships, legal

Email support@timebaq.app with “Press” or “Partnership” in the subject line. Legal notices: same address, “Legal” in the subject. We respond within two business days.

What we don’t have

• A phone number. One-developer team — email is faster than voicemail tag.
• A live-chat widget. We’d rather give you a written reply you can refer back to.
• A ticket portal. Your inbox is the ticket portal.

Mailing address

For paper mail (subpoenas, copyright takedowns, the occasional postcard), email support@timebaq.app first and we’ll send the current mailing address.