Last updated · May 13, 2026 · v1.0
Most companies bury their refund policy in legalese because they don’t want you to use it. Ours is short on purpose.
I. The refund window
You have fourteen calendar days from the date of your first paid charge to request a full refund. That window applies to every paid tier — Starter, Pro, and Power — on the first invoice and on each upgrade.
Limit: one refund per customer per 12 months. The self-serve flow gates on this; if you’ve already had a refund inside the last twelve months we’ll review the second request manually instead of issuing automatically.
The free tier is, of course, free. There is nothing to refund.
II. How to request one
Send an email to support@timebaq.app from the address tied to your account, with the subject “Refund” and your license key in the body. That’s the whole process.
- No retention call.
- No “wait, try this discount” pop-up.
- No reason required.
- No exit survey, unless you want to share why — we’re always reading.
III. What's covered
Every paid subscription, on the first invoice, refundable in full. If we raise prices and you renew at the new rate, the renewal invoice gets its own 14-day window.
Upgrades between tiers: a fresh 14-day window starts on the upgrade invoice. If you upgrade Starter → Pro on day 30, you have 14 days from day 30 to refund the Pro charge.
IV. What isn't
The 14-day window is firm. After day 15, refunds are at our discretion — we’ll consider them case-by-case if something on our end broke. Cancel any time; your account just stops auto-renewing for the next month.
Accounts terminated for violating acceptable use are not eligible for refund.
V. Refund timeline
- You email us. Day 0.
- We confirm receipt and file the refund through Stripe. Within 1 business day.
- Refund posts to the original payment method. 5–10 business days, depending on your bank.
- Your license is revoked at the time of refund. Local data on your machine stays.
VI. Disputes & chargebacks
If you file a chargeback before contacting us, we’ll provide Stripe with this policy as dispute evidence. It almost always saves both of us a week. Email first, dispute second — we’ve never said no to a refund inside the window.
Repeated chargebacks across multiple accounts may result in permanent ineligibility for purchase. See acceptable use →